Ooredoo Q.S.C, whose registered office is located at West Bay, P.O. Box 217, Doha – Qatar, registered under Commercial Reg. No 21183 (31/01/1999), has created “Everyone WINS!” a subscription service which is available through SMS. Customers who subscribe to “Everyone WINS!” will receive daily interesting facts about entertainment and sports in their mobile phone.
The service is addressed to users who are 18 years old, or older. Use of the web page by minors is forbidden. Ooredoo will not be held responsible for any use by users who do not meet the above mentioned criteria.
RIGHT TO USE THE SERVICE
All natural persons residing in Qatar on a permanent basis, who are at least 18 years old, and are Ooredoo subscribers (either by contract or prepaid service), can use this subscription service.
Ooredoo considers that each participant is the legal owner of the SIM card through the number of which he/she is using the service. Otherwise, this participant is liable to Ooredoo or / and to the owner of the SIM card.
USE OF THE SERVICE
To register in the Service, an Ooredoo customer can send the keyword WIN (or YES or JOIN or OK or common misspellings thereof) to 92959 for free. Registration to the service and the first three days of the service are free. After this free period, the cost of the service is QR 5 per day.
After registering to the service, participants will receive one SMS per day with an interesting fact related to entertainment or sports.
DURATION OF THE SERVICE
The duration of the subscription service is from 31/7/2017 to 27/01/2018. Ooredoo may terminate the service whenever it considers proper, by informing the customers (1) month before the termination date.
INTELLECTUAL PROPERTY RIGHTS
The total Content of the Service and the web site is protected by intellectual property rights that belong exclusively either to Ooredoo or to the Ooredoo suppliers and fall under national, or international legislation. It is made available to users exclusively for personal (not commercial) use. Any use of the Content in any way or medium without the prior written consent of Ooredoo, for commercial or other purposes, is explicitly forbidden. Ooredoo maintains its rights against all, for every legal or / and compatible right, in addition to those mentioned in the present paragraph.
RULES OF THE PROMOTIONAL GAME
To promote the above Subscription Service, Ooredoo, hereinafter called also “The Organizer”, will run a SMS promotion (“Everyone WINS!”) hereinafter called the “Promotional Game”. A Trivia Quiz game will invite all subscribers to answer to different questions and increase their points for winning prizes. Every answer through SMS to a trivia question sent to the Short Code (92959) will cost of QR 5. The promotion is approved by MEC.
1. The Organizer of the Promotional Game:
1.1. Ooredoo Q.S.C
1.2. Legal address: Ooredoo Tower, West Bay, P.O. Box: 217, Doha, Qatar
2. The name of the Promotional Game:
2.1. «Everyone WINS!».
4. Time frame of the Promotional Game:
4.1. The Promotional Game «Everyone WINS!» will run for 181 days from its launch date (from the 31st of July 2017 until the 27th of January 2018). Please check online at http://extra.ooredoo.qa/every1wins or call Customer Care on 111 free of charge for details.
5.1. All participants warrant that they have read and fully understood these Terms and Conditions which are on public view at http://extra.ooredoo.qa/every1wins. The cost of each SMS sent to the Short Code 92959 is QR 5 (except for the free keywords mentioned in section 7.4). All the Trivia Questions sent to the participants are free of charge for the participants.
For each correct or wrong/invalid answer to the question the participant receives points, which are added up during the Promotional Game. The participants register to the Promotional Game and signal their complete acceptance and full understanding of these Terms and Conditions and agree:
5.1.1. to receive SMS communication from Ooredoo on their mobile phones relating to the “Everyone WINS!” Promotional Game.
5.1.2. to receive SMS communication/advertising offers from Ooredoo for its services or from other companies that cooperate with Ooredoo during the Promotional Game or after the end of it.
5.1.3. To be included into the Opt-in programme and the Communities created by Ooredoo with the data gathered during the Promotional Game or after the end of it.
5.2. Ooredoo reserves the right to cancel or amend the offer and these Terms and Conditions at any time. Any changes will be posted online at http://extra.ooredoo.qa/every1wins.
5.3. In the event of dispute regarding the Terms and Conditions, conduct, results, and all other matters relating to the Promotional Game, the decision of Ooredoo shall be final and no correspondence or discussion shall be entered into.
5.4. This Agreement will remain in full force and effect while Ooredoo provides the offer (not taking into account temporarily suspensions of the offer for operational reasons, e.g. for repairs, planned maintenance or upgrades).
6. Participants of the Promotional Game:
6.1. Anyone over the age of 18 is eligible to enter the Promotional Game excluding employees (or members of the families or households of employees) of Ooredoo and any company involved in the Promotional Game. Ooredoo reserves the right not to award a prize (and to select an alternative winner) if it is aware or has reasonable grounds to believe that a winner is not eligible.
6.2. If the winner is under 18 (at the date of delivering the prize) the winner’s guardian must appear with them to collect the prize having his/her ID as well as a certification proving that he/she is the guardian.
6.3. Ooredoo reserves the right to disqualify any entrant if it has reasonable grounds to believe the entrant has breached any provision of the Terms and Conditions.
6.4. By participating in the Promotional Game, entrants hereby warrant that all information submitted is true, current and complete.
7. Availability and accessibility of information and Drop-out mechanism
7.1. All the information for the participants of the Promotional Game with regards to the Promotional Game shall be published in http://extra.ooredoo.qa/every1wins as well as made available by calling Ooredoo’s Customer Care number: 111
7.2. Information about the number of points scored by the participants during the Promotional Game will be sent to the participants in SMS messages automatically after receiving an SMS message from Ooredoo.
7.3. Each participant can drop out of the Promotional Game and stop receiving any information about the Promotional Game by sending an SMS with keyword “STOP” or “ إيقاف” for free to the Short Code 92959. If thereafter the user chooses to send the opt-in keyword again to the Short Codes, he/she will be again considered as a participant in the Promotional Game.
7.4. Each participant can receive information for free regarding the Promotional Game by sending specific keywords for free to the Short Code 92959. These keywords are:
HELP or مساعدة – General information about the Promotional Game
RANK or ترتيب – Information about the player’s percentage rank (example: “you belong to the top 5% of players”)
PRIZE or جائزة – Information about the Promotional Game’s prizes
SCORE or رصيد – Information about the player’s total points
STOP or إيقاف – Drop out from the Promotional Game
EN or ان – Change language of participation in English
AR or عر – Change language of participation in Arabic
HI – Change language of participation in Hindi
7.5. Ooredoo informs all postpaid plan users that postpaid plan SHAHRY has a Premium SMS daily billing limit of QAR 1.000 (one thousand Qatari Riyals). Beyond this limit all daily participations shall be suspended and resumed in the next day. Any participation beyond this shall not be credited to the Participant account nor shall they be billed by Ooredoo.
7.6. If the Promotional Game is terminated Ooredoo will publish in the official resources of the Promotional Game (http://extra.ooredoo.qa/every1wins) a message about the termination of the Promotional Game.
7.7. Interruption or early termination of the Promotional Game shall not release Ooredoo from its obligation to give out already awarded prizes and execute other actions required, except for the cases when termination or interruption of the Promotional Game was called by actions or events which are not under Ooredoo’s control.
7.8. Ooredoo reserves the right not to enter into written negotiations or otherwise contact with the participants of the Promotional Game other than in accordance with the Terms and Conditions or in accordance with the requirements of the then current legislation of Qatar.
8. How to participate in “Everyone WINS!”, and the game mechanic :
8.1. To participate in the promotion:
• To register in the promotion, an Ooredoo customer can send the keyword WIN (or YES or JOIN or OK or common misspellings thereof) to 92959 (free registration to the subscription service, 3 free days, after that charged at QR 5 per day).
• Participants then receive a Welcome message, containing promo information.
• After registering to the service, participants will receive one SMS per day with an interesting fact related to entertainment or sports. The first 3 days of the subscription are completely free.
• Customers will be informed before their free 3-day period expires, in order to opt-out from the service if they wish.
• After the first 3 free days have expired, registered users will be awarded with points and charged QR 5 per day, in order to receive the daily interesting facts.”
• In case of unsuccessful charging, the daily content will not be delivered.
• All customers who are registered in the subscription, can also increase their points if they wish, by participating in a Trivia Quiz game.
o Customers will receive multiple-choice general knowledge questions through SMS from the shortcode 92959. The questions have 2 alternative answers: 1 right, 1 wrong.
o The participant replies either 1 or 2, which correspond to answer #1 or answer #2, via SMS to the Short Code 92959 at a cost of QR 5 per SMS.
o The participant then receives a reply advising whether they got the last question correct or not, and an updated points balance. (Normally correct answers get 200 points. Wrong or invalid answers get 50 points)
o The participant then receives the next quiz question, again with two alternative answers.
o This sequence continues until the participant chooses not to reply and stops sending their SMS answers. ie. the participant can stop playing at any time.
o Participants should respond to each trivia question only once and wait for the next trivia question before sending another response. In cases of multiple valid responses (Eg. 1 or 2), each response will be charged QAR 5/SMS and granted points. Each valid response will receive the corresponding question based on the order sent. Invalid responses will not be charged and participants will be notified by a confirmation message that the response is invalid. Accordingly, participants are advised to send one SMS response at a time, and await the next question to ensure they fully benefit from the experience of this promotion.
8.2. The cost of each SMS sent to the Short Code 92959 is QR 5 (except for the free keywords mentioned in section 7.4). All the Trivia Questions sent to the participants are free of charge for the participants.
8.3. For each correct or wrong/invalid answer to the question the participant receives points, which are added up during the Promotional Game. The points for each right answer or wrong/invalid answer to the question will be added in two modes:
8.3.1. Basic Mode: In basic mode, the participant receives 50 points for each correct answer and 10 points for the wrong answer. Any invalid answer will be awarded with 0 points.
8.3.2. Bonus Phases: From time to time there will be bonus phases where the participant receives more points than they would in the Basic Mode.
8.3.3. According to the participant’s interaction towards the Promotional Game, different incentives with various point schemes (“extra points”) through various bonus phases and/or extra prizes will be promoted via SMS. Promotional SMS teasers will be sent to various players according to availability of technical capacity, stability and generally accepted resting hours of the day.
8.4. Throughout the Promotional Game the participant will be reminded of the Promotional Game URL (ie. http://extra.ooredoo.qa/every1wins) within the message flow. This allows them to check back and understand all aspects of the promotional Game.
8.5. Ooredoo reserves the right to automatically register subscribers in the Promotional Game and treat them as already participants. In case these subscribers don’t want to participate and want to stop receiving any information about the Promotional Game they can send an SMS with keyword “STOP” to 92959 at no charge. Subscribers will be notified via an SMS.
9. Place, date, time and order of the prizes
9.1. There will be four types of prizes:
9.1.1. Guaranteed vouchers
9.1.2. QR 1,000 in Cash
9.1.3. TOYOTA LANDCRUISER 4,0
9.1.4. TOYOTA LANDCRUISER PRADO
9.2. Only the legal owners of the Ooredoo SIM cards used for participation in the contest, will be considered as winners of the prizes.
9.3. The same person (as identified through their Qatari ID or any other identification document) cannot win the same type of prize twice during the period of the Promotional Game. As a result, the total number of prizes a person can win is 4 prizes: 1 voucher, 1 QR 1,000 in Cash, 1 TOYOTA LANDCRUISER 4,0 and 1 TOYOTA LANDCRUISER PRADO. The same rule applies if a person is using more than 1 Ooredoo SIM.
9.4. The formation of participants’ record for the whole period of the Promotional Game will start at 00:00:01 hours on the first day of the Promotional Game and end at 23:59:59 hours on the last day of the Promotional Game.
9.5. The process of identifying the top scorers will be conducted at the premises of Ooredoo or anywhere else at Ooredoo’s choice.
9.6. Guaranteed Vouchers
9.6.1. Upon registration to the service, each user shall receive one voucher of QR 10 or QR 20 for Careem Service. Each user can only win one guaranteed voucher.
9.7. Daily Prize – QR 1,000 in Cash.
9.7.1. The daily winner is determined every day from Sunday to Friday and also on Saturdays 5th and 12th of August and 20th of January 2018.
9.7.2. The winner of the daily prize is determined via the top scorer mechanism. The record consists of the total points, earned by each participant until that day (23:59:59). The participant with the highest number of points wins the daily prize. The participant has to collect points that day in order to be eligible to win the daily prize. In case of a tie at the number of most points accumulated during the day, the daily prize will be awarded to the participant that reached first the winning amount of points.
9.7.3. Each daily prize will be awarded to 1 winner. Each winner wins QAR 1,000 in Cash
9.7.4. The winners are notified by Ooredoo via a phone call to their subscriber number. The winners will receive notice within 5 business days from the date of decision. The name and initials, or name of the organization, of the winners may be announced by newspaper ads and on the Promotional Game website or by any other means.
9.7.5. A participant is eligible to win a daily prize if he/she has been awarded points during that day either by sending 1 billed SMS or by having his/her daily subscription service successfully renewed. His/her points transfer from the beginning of the Promotional Game for that particular daily prize.
9.7.6. In total 158 daily prizes will be awarded.
9.7.7. One winner cannot win more than one daily prize.
9.7.8. A daily winner can win the TOYOTA LANDCRUISER 4,0
9.7.9. A daily winner can win the TOYOTA LANDCRUISER PRADO.
9.8. Monthly prize – TOYOTA LANDCRUISER 4,0
9.8.1. The winner of the TOYOTA LANDCRUISER 4,0 is determined on Saturdays (19th of August, 16th of September, 14th of October, 11th of November, 9th of December, 30th of December & 27th of January 2018) via the top scorer mechanism. The record consists of the total points, earned by each participant until that day (23:59:59). The participant with the highest number of points wins the Monthly prize. The participant has to collect points during the corresponding period (for example 31/7 – 19/8, 19/8-16/9, etc.) in order to be eligible to win the prize. In case of a tie at the number of most points accumulated during the week, the prize will be awarded to the participant that reached first the winning amount of points. On the aforementioned dates, the Monthly prize is 1 TOYOTA LANDCRUISER 4,0.
9.8.2. The winners are notified by Ooredoo via a phone call to their subscriber number. The winners will receive notice within 5 business days from the date of decision. The name and initials, or name of organization, of the winners may be announced by newspaper ads, on the Promotional Game website or via SMS to all the participants included in the record, or by any other means.
9.8.3. A participant is eligible to win the Monthly prize with just 1 SMS and transfer his/her points from the beginning of the Promotional Game for that prize. A participant is eligible to win a Monthly prize if he/she has been awarded points during the corresponding period either by sending 1 billed SMS or by having his/her daily subscription service successfully renewed at least once during that week. His/her points transfer from the beginning of the Promotional Game for that particular prize.
9.8.4. In total 7 TOYOTA LANDCRUISER 4,0 will be awarded.
9.8.5. One winner cannot win more than one TOYOTA LANDCRUISER 4,0.
9.8.6. A winner of the TOYOTA LANDCRUISER 4,0 can win a Daily prize.
9.8.7. A winner of the TOYOTA LANDCRUISER 4,0 can win the TOYOTA LANDCRUISER PRADO.
9.9. Weekly prize – TOYOTA LANDCRUISER PRADO
9.9.1. The winner of the TOYOTA LANDCRUISER PRADO is determined on the following Saturdays (26th of August, 2nd of September, 9th of September, 23rd of September, 30rd of September 7th of October, 21st of October, 28th of October, 4th of November, 18th of November, 25th of November, 2nd of December, 16th of December, 23rd of December, 6th of January 2018& 13th of January 2018) via the top scorer mechanism. The record consists of the total points, earned by each participant until that day (23:59:59). The participant with the highest number of points wins the Weekly prize. The participant has to collect points during that week (Sunday 00:00:00 until Saturday 23:59:59) in order to be eligible to win the prize. In case of a tie at the number of most points accumulated during the week, the prize will be awarded to the participant that reached first the winning amount of points. On the aforementioned dates, the Weekly prize is 1 TOYOTA LANDCRUISER PRADO.
9.9.2. The winners are notified by Ooredoo via a phone call to their subscriber number. The winners will receive notice within 5 business days from the date of decision. The name and initials, or name of organization, of the winners may be announced by newspaper ads, on the Promotional Game website or via SMS to all the participants included in the record, or by any other means.
9.9.3. A participant is eligible to win the Weekly prize with just 1 SMS and transfer his/her points from the beginning of the Promotional Game for that prize. A participant is eligible to win a Weekly prize if he/she has been awarded points during that week either by sending 1 billed SMS or by having his/her daily subscription service successfully renewed at least once during that week. His/her points transfer from the beginning of the Promotional Game for that particular prize.
9.9.4. In total 16 TOYOTA LANDCRUISER PRADO will be awarded.
9.9.5. One winner cannot win more than one TOYOTA LANDCRUISER PRADO.
9.9.6. A winner of the TOYOTA LANDCRUISER PRADO can win a Daily prize.
9.9.7. A winner of the TOYOTA LANDCRUISER PRADO can win the TOYOTA LANDCRUISER 4,0.
10. Terms of the prizes:
10.1. Ooredoo will try to contact the winners for 5 business days, calling their subscriber number (MSISDN) 5 times a day (split into morning and afternoon). If during this period the winner cannot be contacted, Ooredoo has the right to contact the relevant substitute winner.
10.2. Once the winner has been contacted, he/she will be informed that in order for him/her to be confirmed as winner of the prize he/she would have to provide to Ooredoo the following documentation within the next 7 business days:
10.2.1. Qatari ID card or relevant identification document.
10.2.2. SIM card that was used to participate in the Promotional Game.
10.2.3. Document confirming he/she is the legal holder of the SIM card.
10.3. If the winner fails to provide the above required documents within 7 business days, or rejects the prize, then Ooredoo has the right to contact the relevant substitute winner.
10.4. Once the winner provides the above required documentation, he/she will be certified as winner and asked to sign a Prize Acceptance document.
10.5. All winners will have been notified how to receive their prizes within 5 business days from the last day of the Promotional Game.
10.6. All prizes will be awarded within ninety (90) days after the last day of the Promotional Game. In case a certified winner fails to collect the prize within 30 days from them being notified, the prize will revert to Ooredoo and will not be given to any substitute.
10.7. The winner is responsible for payment of any due taxes and collections for the prize under any relevant current legislation.
10.8. Prizes may be received by a representative of the winner by proxy upon written confirmation from the winner
10.9. In case the winning subscriber number (MSISDN) is a corporate one, then the person currently using it must present an authorization, which is considered to be a written document where the rights to the prize are transferred to them by the company owning the SIM card. If such person cannot provide such authorization, the prize will revert to Ooredoo and will not be given to any substitute.
10.10. By participating in the Promotional Game, the winners agree that any of their data, including names, surnames, photos and video images, can be used by Ooredoo for advertising purposes with no prior consent of the winner and free of charge.
10.11 Decisions made by Ooredoo will be final and no correspondence will be entered into. Prizes are not transferable.
11. Limitation of liability
11.1. Ooredoo accepts no responsibility whatsoever for, including without limitation, any error, omission, interruption, defect, delay in operation or transmission, communications line failure when it is not under its direct control and execution.
11.2. Ooredoo reserves the right to whenever is deemed necessary temporarily suspend the Promotional Game for operational reasons (e.g. for repairs, planned maintenance or upgrades). Ooredoo promises to restore the Promotional Game as soon as possible after any temporary suspension period.
11.3. Prizes should be collected from a place to be confirmed by Ooredoo.
11.4. Ooredoo advises participants to use caution and common sense when participating in the Promotional Game at all times.
12. Disclaimer of warranties
12.1. Participants understand and agree that they participate in this Promotional Game at their own risk and willingness and have not been coerced in any manner to enter the Promotional Game.
12.2. Ooredoo makes no warranty, implied or express, that any part of the Promotional Game will be uninterrupted and error-free.
12.3. Neither Ooredoo nor any of its directors, employees, agents or suppliers shall accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant participating in the Promotional Game or as a result of accepting the prize.
12.4. Ooredoo is not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer equipment, software failure of any email or entry to be received on account of technical problems or traffic congestion on the Internet, telephone lines or at any web site, or any combination thereof, including any injury or damage to entrant’s or any other person’s computer or mobile telephone related to or resulting from participation or downloading any materials in the Promotional Game.
12.5. By entering the Promotional Game, participants agree that no claim relating to such losses or injuries (including special, indirect and consequential losses) shall be asserted against Ooredoo, its parent companies, affiliates, directors, officers, employees or agents from any and all losses, damages, rights, claims and actions of any kind resulting from acceptance or use of any prize, including without limitation, personal injuries, death and property damage.
13. Data protection and Publicity
13.1. Personal data related to voice, image, name or address and any other relevant information, will be included in a filing system belonging to Ooredoo as data controller, and can be used for taking part in the Promotional Game as well as publicity mailing, or other purposes relating to Ooredoo’s services, unless otherwise indicated. The participants also consent that any profiling information given or any statistics that may be obtained through the Promotional Game regarding the profiling information can be used from Ooredoo for reasonable purposes according to the law.
13.2. Ooredoo will use such data in a confidential manner and participants could exercise the rights of access, rectification, delete and objection to prior consent for sending publicity through a written communication addressed to Ooredoo or phoning the number 111 to contact Ooredoo’s call center.
13.3. Participants agree that if they win a prize then their name and the first 7 digits of their subscriber mobile phone number will be published for informational purposes only.
14. Force Majeure
14.1 Force Majeure means any circumstance reasonably beyond the control of the parties, including but not limited to:
a. war and other hostilities, (whether war be declared or not), invasion, act of foreign enemies, mobilization, failure of the Internet, requisition or embargo;
b. ionizing radiation or contamination by radio-activity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel, radio-active toxic explosives, or other hazardous properties of any explosive nuclear assembly or nuclear components thereof;
c. rebellion, revolution, insurrection, military or usurped power and civil war;
d. riot, commotion or disorder.
14.2 Ooredoo shall not be considered in default or in breach of these Terms and Conditions to the extent that performance is prevented by any circumstances of Force Majeure.
14.3 If Ooredoo considers that any circumstances of Force Majeure have occurred which may affect performance it shall promptly notify the participants thereof.
15. Governing Law
15.1. In any case of disagreement arises participants can present their complaint to Ooredoo and the issue will be decided by Qatari courts in accordance with the laws of Qatar.